Last updated: December 3, 2025
Information We Collect
Information You Provide
When you register for a presale, we collect:
- Email address (required)
- Name (required)
- Phone number (if requested by the event organizer)
- Location/city (if requested by the event organizer)
- Ticket quantity preferences
- Show/market preferences
- Any additional information requested by the event organizer
Information Collected Automatically
When you visit our site or register, we automatically collect:
- IP Address: Used to determine your approximate location (city, region, country) and prevent abuse
- Browser Geolocation: If you grant permission, we collect precise location data to improve your experience
- Referral Source: How you found the registration page (e.g., social media, email)
- Device Information: Browser type, operating system for security and compatibility
- Page Views: Which pages you visit and when, including UTM parameters for marketing attribution
How We Use Your Information
- To process your presale registration
- To send you presale codes and event information
- To help event organizers understand demand in different markets
- To prevent fraud and abuse of the registration system
- To improve our services
Location Data
We collect location data to help event organizers understand where their fans are located and to personalize your experience:
- IP-based location: Collected automatically and provides approximate location (city-level)
- Browser location: Only collected with your explicit permission. You can deny this when your browser prompts you
You can prevent browser location collection by denying permission when prompted. IP-based location is necessary for service operation and abuse prevention.
Data Sharing
Your registration data is shared with:
- Event Organizers: The promoter or artist running the presale campaign you registered for
- Service Providers: Companies that help us operate (email delivery, SMS, hosting)
We do not sell your personal information.
Data Retention
We retain your registration data for as long as needed to fulfill the presale campaign purposes and for a reasonable period afterward for record-keeping and analytics. You can request deletion by contacting us.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request a copy of your data in a portable format
Security
We implement appropriate security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments.
Contact
For privacy-related inquiries, please contact us at privacy@getvelvet.live